Recognizing and Responding to Mental Health-Related Performance Issues
About Course
Performance dips are not always a discipline issue. This course teaches supervisors to recognize behavioral signals that may signal a mental health or motivation-related struggle, hold a supportive first conversation, and know exactly where the legal duty to accommodate begins under Ontario’s Human Rights Code.
Equip supervisors to spot the difference between a performance problem and a mental health need, and respond the right way.
Description
Not every performance issue is a discipline issue. This course teaches supervisors how to tell the difference, using Ontario employment law and human rights frameworks as the foundation, and gives you the practical language and process to handle it right.
You’ll learn how to sort a performance concern into the correct legal category, recognize behavioral signals without guessing at a diagnosis, hold a supportive first conversation, distinguish burnout and disengagement from a genuine mental health need, and know exactly where your legal duty to accommodate begins under the Ontario Human Rights Code.
What You’ll Learn
- The legal difference between culpable and non-culpable conduct, and why it changes your entire approach
- The seven pillars of a fair, defensible disciplinary process
- Behavioral signals that may indicate a mental health or motivation-related issue
- Why a “perceived” disability is protected even without a diagnosis or disclosure
- How to open a supportive, non-judgmental conversation and document it correctly
- The difference between burnout, disengagement, and a clinical mental health condition, and why each needs a different response
- Exactly where the duty to accommodate legally starts, and where it legally ends
- Where to refer employees for support, including Ontario-specific resources
Who This Course Is For
- Supervisors and managers responsible for performance management
- HR professionals supporting frontline leaders
- Business owners managing small teams without dedicated HR support
- Anyone responsible for workplace discipline or accommodation decisions in Ontario
Course Includes
- 6 self-paced video modules
- Downloadable one-page participant quick-reference handout
- Real-world case study exercise
- Certificate of Completion
Frequently Asked Questions
Does this course count toward continuing education credits or a professional designation?
No. This course does not provide accreditation, continuing education hours, or professional designation of any kind. Flash Training Hub issues a Certificate of Completion as a record of participation only.
Is this course specific to Ontario, or does it apply across Canada?
The legal content is grounded in Ontario law, including the Ontario Human Rights Code and Ontario Employment Standards Act. Employers in other provinces may find the frameworks useful, but should confirm requirements against their own provincial legislation.
Do I need an HR background to take this course?
No. This course is built for working supervisors and managers, not HR specialists, and explains legal concepts in plain language.
Is this course legal advice?
No. This course provides general education and best practices. It is not a substitute for advice from a licensed employment lawyer for a specific workplace situation.
How long do I have access to the course?
You have access to this course for 2 years from your date of purchase. Employment law and human rights policy in Ontario can change, so content is reviewed periodically and access is time-limited to ensure you’re not relying on outdated legal guidance indefinitely.
Related Courses
- ESA: Know Your Rights
- Canadian Workplace Culture & Communication